10% OFF Holiday Sale! Discount automatically applied at checkout. Exclusions apply. Free Shipping & 100 Day Returns.

Assistance

We've answered your most common questions below.

If your question isn't here, please email atyourservice@stoneandstrand.com and we'll reply within 48 hours.

Shipping Policy

We offer free shipping on all domestic orders. Please make sure to check the Estimated Shipping Date on the product page for when your order is expected to ship out. If you have multiple items in your order, your complete order will ship out on the latest date. Once your order is shipped, we estimate you will receive your order within approximately 7 to 10 business days of its ship date if you are located within the continental U.S. Based on location and order value, your order will ship with one of the following methods:

Standard USPS Shipping: ~7-10 Business Days. Allow up to 3-5 additional business days for order processing.

FEDEX 2 Day Shipping: ~2 Business Days. Allow up to 3-5 additional business days for order processing.

UPS 2 Day Shipping: ~2 Business Days. Allow 2-3 Business days for order processing. Subject to verification and approval. Made-to-order items ship when ready.

Please note that any additional shipping costs are non-refundable.

Please make sure to check the Estimated Shipping Date on the product page for when your order is expected to ship out. If you have multiple items in your order, all items in your order will ship out together on the latest date. 

Once your order is shipped, we estimate you will receive your order within approximately 7 to 10 business days of its ship date with our free shipping. If you need your item(s) sooner, please select our expedited shipping option at checkout. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.

 

In order to offer a broad selection of jewelry on our website, we do not carry all of our pieces in stock.

Some special pieces are made-to-order. This means that these items are handmade after you place your order which can take anywhere between two to four weeks. Some pieces may also require sourcing of special materials, requiring 4-6 weeks to deliver. Once we have the piece in-house, processing & delivery take up to 2 business days.  If there's a specific date you need your piece by, contact us and we will do our best to ensure you receive your piece in time.

Availability for each piece is noted within the product description page, so be sure to shop accordingly if you need something in a snap. If you need something by a specific date, it never hurts to confirm shipping times with us before purchasing by calling +1 855 755 3935 or emailing atyourservice@stoneandstrand.com.

Once you place your order, your order is expected to ship out on the estimated shipping date listed in your order confirmation email. Note that this is the estimated shipping date from the date you added the item to your cart, not the date when you checked out. Please add the additional number of days between when you added to cart and when you checked out to this shipping date for a more accurate estimate. If there are multiple dates please note that all items will ship together on the latest date listed and this is the date when your package will leave our warehouse.

We offer complimentary partial shipments for some of our orders:

Orders over $300 are partially shipped if there are pieces in stock ready for shipment. The second portion of your order will ship around the estimated ship date provided for the product(s) as it needs to be handmade just for you.

Orders less than $300 will ship altogether on the latest date listed and this is the date when your package should leave our warehouse.

Orders with expedited shipping are partially shipped the same day with the method selected if ordered is placed before or by 12PM EST. The second part of the shipment will be shipped via free standard shipping.

Yes! We offer overnight shipping for domestic orders for $45. 

If you place your order before 12PM EST, your item will ship out the same business day. Any orders placed after 12pm EST will ship out the next day via overnight shipping. All orders placed after 12 PM EST on Friday will be processed on Monday, for a Tuesday delivery.

Please note that only in-stock items will ship out according to the schedule above. All other items including engraved, personalized, made-to-order items will ship out via our free standard shipping when ready. If you are unsure, please contact us to confirm that the product you are purchasing is in stock and available to be shipped out same day.

Yes! We offer same-day messenger service in Manhattan for an additional $15. Please contact us if you would like to select this option. We can then confirm that the product you are purchasing is in stock and available to be messengered to you same day. Orders must be placed before 12pm EST, otherwise they will be delivered the following business day. This service is unavailable on the weekends or during any U.S. holidays.

As a small independent company, we are not currently able to offer international shipping. Please visit our retail partner Net A Porter to continue to shop our collection, and stop by to visit us in NYC whenever you make the trip stateside.

We are working hard to offer international shipping and look forward to sharing this news with you soon!

We fully insure your order all the way to you, which means your shipment is risk-free in transit.

In addition, we record the packaging of all orders on video to ensure that we are able to identify any mistakes in packaging or theft that might occur before your parcel is handed over to the carrier.

In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating, contact us at atyourservice@stoneandstrand.com.

  • For Holiday delivery please place your orders by the following deadlines:

    Personalized Items - December 5 (order by 11:59pm EST.) 

    Ready to Ship Items - December 12 (order by 11:59pm EST.)

    *Please note we do not offer in person pick up at this time. 

    *Carrier delays may impact shipping timelines but our team is committed to fulfilling your orders with our usual lightning speed!

  • Click here to track your order and find the most up-to-date information.

  • We offer free shipping on all domestic orders. Please make sure to check the Estimated Shipping Date on the product page for when your order is expected to ship out. If you have multiple items in your order, your complete order will ship out on the latest date. Once your order is shipped, we estimate you will receive your order within approximately 7 to 10 business days of its ship date if you are located within the continental U.S. Based on location and order value, your order will ship with one of the following methods:

    Standard USPS Shipping: ~7-10 Business Days. Allow up to 3-5 additional business days for order processing.

    FEDEX 2 Day Shipping: ~2 Business Days. Allow up to 3-5 additional business days for order processing.

    UPS 2 Day Shipping: ~2 Business Days. Allow 2-3 Business days for order processing. Subject to verification and approval. Made-to-order items ship when ready.

    Please note that any additional shipping costs are non-refundable.

  • Please make sure to check the Estimated Shipping Date on the product page for when your order is expected to ship out. If you have multiple items in your order, all items in your order will ship out together on the latest date. 

    Once your order is shipped, we estimate you will receive your order within approximately 7 to 10 business days of its ship date with our free shipping. If you need your item(s) sooner, please select our expedited shipping option at checkout. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.

  • Unfortunately, we cannot upgrade the shipping method after an order has been placed. If you need something by a specific date, it never hurts to confirm shipping times with us before purchasing by calling +1 855 755 3935 or emailing atyourservice@stoneandstrand.com

  • In order to offer a broad selection of jewelry on our website, we do not carry all of our pieces in stock.

    Some special pieces are made-to-order. This means that these items are handmade after you place your order which can take anywhere between two to four weeks. Some pieces may also require sourcing of special materials, requiring four to six weeks to deliver.  If there's a specific date you need your piece by, contact us and we will do our best to ensure you receive your piece in time.

    Availability for each piece is noted on its product page, so be sure to shop accordingly if you need something in asap. If you need something by a specific date, it never hurts to confirm shipping times with us before purchasing by calling +1 855 755 3935 or emailing atyourservice@stoneandstrand.com.

    Once you place your order, your order is expected to ship out on the estimated shipping date listed in your order confirmation email. Note that this is the estimated shipping date from the date you added the item to your cart, not the date when you checked out. If there are multiple dates please note that all items will ship together on the latest date listed and this is the date when your package will leave our warehouse.

  • No, we are currently unable to offer overnight shipping.

  • In order to protect customers from fraud, we employ a suite of security measures. Amongst other measures, we may contact you via email or phone to confirm certain details before your order is processed. Proof of identity or address may be requested to verify your purchase.

    We also work with a third-party service to screen transactions that are at high risk for fraud. You may receive a call or email from NoFraud to confirm order details if your transaction had irregular shopping characteristics and/or elevated risk. NoFraud will never ask you for your full credit card number, social security number, or any other personal information. 

    If you have any questions, you can always reach out to us directly by calling +1 855 755 3935 or emailing atyourservice@stoneandstrand.com.

  • As a small independent company, we are not currently able to offer international shipping. Please visit our retail partners Net A Porter, FORWARD, Nordstrom, and Ounass to continue to shop our collection, and stop by to visit us in NYC whenever you make the trip stateside.

    We are working hard to offer international shipping and look forward to sharing this news with you soon!

  • We fully insure your order all the way to you, which means your shipment is risk-free in transit.

    In addition, we record the packaging of all orders on video to ensure that we are able to identify any mistakes in packaging or theft that might occur before your parcel is handed over to the carrier.

  • In some cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating, contact us at atyourservice@stoneandstrand.com.