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Shipping Policy

Assistance

We've tried to answer the most common questions below. If your question isn't here, just email atyourservice@stoneandstrand.com and we'll reply within 24 hours.

Shipping

We offer free ground shipping on all domestic orders. Please make sure to check the Estimated Shipping Date on the product page for when your order is expected to ship out. If you have multiple items in your order, your complete order will ship out on the date of the latest item. Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date if you are located within the continental U.S. If you need your item(s) sooner, please select one of our expedited shipping options below at checkout.

Standard Shipping: Free (3-8 Business Days - Allow up to 2 additional business days for order processing)

2-Day Shipping: $25 (2 Business Days - In stock items ship the same business day if order is received by 12pm EST. Made-to-order items ship when ready. )

Overnight Shipping: $45 (1 Business Day In stock items ship the same business day if order is received by 12pm EST. Made-to-order items ship when ready. )

Same-Day Messenger: $15 (Manhattan only - order must be received by 12pm EST.)

Showroom Pickup: Free (contact us to schedule a time to drop by)

Please note that any additional shipping costs are non-refundable.

Please make sure to check the Estimated Shipping Date on the product page for when your order is expected to ship out. If you have multiple items in your order, all items in your order will ship out together on the date of the latest item

Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date with our free shipping order. If you need your item(s) sooner, please select one of our expedited shipping options below at checkout. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.

We offer complimentary partial shipments for some of our orders:

Orders over $300 are partially shipped if there are pieces in stock ready for shipment. The second portion of your order will ship around the estimated ship date provided for the product(s) as it needs to be handmade just for you.

Orders of less than $300 will ship altogether on the latest date listed and this is the date when your package should leave our warehouse.

Orders with expedited shipping are partially shipped the same day with the method selected if ordered is placed before or by 12PM EST. The second part of the shipment will be shipped via free standard shipping.

Standard Shipping: Free (3-8 Business Days - Allow up to 2 additional business days for order processing)

2-Day Shipping: $25 (2 Business Days - In stock items ship the same business day if order is received by 12pm EST. Made-to-order items ship when ready. )

Overnight Shipping: $45 (1 Business Day In stock items ship the same business day if order is received by 12pm EST. Made-to-order items ship when ready. )

Same-Day Messenger: $15 (Manhattan only - order must be received by 12pm EST.)

Showroom Pickup: Free (contact us to schedule a time to drop by)

Please note that any additional shipping costs are nonrefundable.

 

In order to offer a broad selection of jewelry on our website, we do not carry all of our pieces in stock.

Some special pieces are made-to-order. This means that these items are handmade after you place your order which can take anywhere between two to four weeks. Some pieces may also require sourcing of special materials, requiring 4-6 weeks to deliver. Once we have the piece in-house, processing & delivery take up to 2 business days.  If there's a specific date you need your piece by, contact us and we will do our best to ensure you receive your piece in time.

Availability for each piece is noted within the product description page, so be sure to shop accordingly if you need something in a snap. If you need something by a specific date, it never hurts to confirm shipping times with us before purchasing by calling +1 855 755 3935 or emailing atyourservice@stoneandstrand.com.

Once you place your order, your order is expected to ship out on the estimated shipping date listed in your order confirmation email. Note that this is the estimated shipping date from the date you added the item to your cart, not the date when you checked out. Please add the additional number of days between when you added to cart and when you checked out to this shipping date for a more accurate estimate. If there are multiple dates please note that all items will ship together on the latest date listed and this is the date when your package will leave our warehouse.

We offer complimentary partial shipments for some of our orders:

Orders over $300 are partially shipped if there are pieces in stock ready for shipment. The second portion of your order will ship around the estimated ship date provided for the product(s) as it needs to be handmade just for you.

Orders of less than $300 will ship altogether on the latest date listed and this is the date when your package should leave our warehouse.

Orders with expedited shipping are partially shipped the same day with the method selected if ordered is placed before or by 12PM EST. The second part of the shipment will be shipped via free standard shipping.

Yes! We offer overnight shipping for domestic orders for $45. 

If you place your order before 12PM EST, your item will ship out the same business day. Any orders placed after 12pm EST will ship out the next day via overnight shipping. All orders placed after 12 PM EST on Friday will be processed on Monday, for a Tuesday delivery.

Please note that only in-stock items will ship out according to the schedule above. All other items including engraved, personalized, made-to-order items will ship out via our free standard shipping when ready. If you are unsure, please contact us to confirm that the product you are purchasing is in stock and available to be shipped out same day.

Yes! We offer same-day messenger service in Manhattan for an additional $15. Please contact us if you would like to select this option. We can then confirm that the product you are purchasing is in stock and available to be messengered to you same day. Orders must be placed before 12pm EST, otherwise they will be delivered the following business day. This service is unavailable on the weekends or during any U.S. holidays.

As a small independent company, we are not currently able to offer international shipping. Please visit our retail partner Net A Porter to continue to shop our collection, and stop by to visit us in NYC whenever you make the trip stateside.

We are working hard to offer international shipping and look forward to sharing this news with you soon!

We fully insure your order all the way to you, which means your shipment is risk-free in transit.

For added security, we require a signature for all orders over $800 USD. If you choose to waive this, note that we are not responsible for any lost items.

In addition, we record the packaging of all orders on video to ensure that we are able to identify any mistakes in packaging or theft that might occur before your parcel is handed over to the carrier.

In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating, contact us at atyourservice@stoneandstrand.com.