We've tried to answer the most common questions below. If your question isn't here, just email email@example.com and we'll reply within 24 hours.
We offer a 100-day product warranty on our products. If you believe your item has a manufacturing defect, please return it to us for inspection within 100 days of delivery. If we determine your piece is defective, we are happy to offer a complementary repair or replacement if need be. Shipping and handling fees will be covered for customers based in the USA only. Upon inspection, if we determine that the damage is not caused by a manufacturing defect, we will notify you and provide you a quote for the repair, if available.
Please note that as we do not offer international shipping we are currently not able to facilitate any repairs for customers that wish to conduct a product from overseas. We hope to be able to offer this at some point in the future!
If you wish to initiate a repair after your 100-day product warranty has expired, please contact us for an initial estimate of the repair fee. An additional $25 will be charged for shipping and handling). Email us at firstname.lastname@example.org to initiate your repair process. Please note that any shipments that are sent to us using a label not created by STONE AND STRAND is not covered by our insurance policy and we are not responsible for any lost or damaged packages.
Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. These characteristics are what make your piece unique, and should not be considered a defect.
Please be careful with your jewelry! Our fine jewelry is extremely delicate and is not impervious to normal wear, activities or trauma. This is particularly true for rings and bracelets since our hands are subjected to considerable abuse each day. Here are some examples of jewelry issues that will not be considered product manufacturing issues:
- Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.
- Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. It is your responsibility to properly take care of your jewelry in order to avoid losing or damaging your stones.
- Our jewelry is very delicate. If you do not remove the jewelry tag properly, it can damage the product. Please cut the tag off - do not pull! If you pull the tag off and your piece is damaged as a result, contact us and we are happy to send you a quote for the repair.
- We do not provide warranties for theft, product loss, or loss of gemstones, diamonds, pearls, or other types of stones or embellishment.
Please note that our warranty applies only to customers who have purchased items directly from STONE AND STRAND and are named on the product receipt. If another jeweler has made repairs or alters to the piece, this voids our product warranty.