STONE AND STRAND is looking for an experienced Purchasing, Production and Operations Senior Manager or Director who will serve as a right-hand to Founder/CEO to lead the day-to-day operations across the company, including direct management of production, shipping and fulfillment, product development, and oversee the planning and purchasing of our goods.

This role additionally includes the direct management of our select wholesale accounts, taking orders from our partners, putting them into production, and ensuring timely shipment when complete.

We’re a fast-moving, performance-driven company obsessed with delivering the best possible product for our customers. This is a key leadership role within the company, with opportunity for growth and professional development.

The ideal candidate will be a seasoned, high-touch team leader, with past experience in a hands-on role in a fast-growing start up environment. We are looking for someone who is highly quantitative, unusually resourceful, takes extreme ownership, motivated, exceptionally organized, and detail oriented.

Responsibilities and Duties

• Hire, manage and coach production, product development, operations and purchasing team members and functions
• Oversee the end-to-end workflow of all items from prototyping to production
• Lead day-to-day operations across the company, including direct management of shipping and fulfillment (including repairs and returns), customer service and production
• Spearhead purchasing, product merchandising strategy and execution across the company
• Collaboratively define and provide support to the CEO and other senior team members with the overall planning, goal setting, and performance management across the broader company
• Prepare company performance metrics for board meetings and investor presentations
• Manage legal function of the company, working directly with outside counsel when needed
• Weekend and holiday work (Thanksgiving and Christmas) may be required as part of this role

Qualifications and Skills

• 3+ Years of team management experience required with an eagerness to mentor, educate, and direct
• 5+ Years of experience in production or product development related area required
• Experience in jewelry industry required
• GIA certification preferred
• 3+ years of professional experience in operations at a fast-growing company
• Engineering background a plus
• Prior experience in accounting, strategy consulting or investment banking a plus
• Familiarity with production software preferred e.g., Rhino, Photoshop, etc.
• Exceptional level of attention to detail
• Energetic and highly motivated, able to work at a very fast pace
• Process oriented with an exceptional level of attention to detail
• Organized with excellent time management skills
• Resourceful with the ability to take on projects that haven’t been done before
• Accountable by nature and able to take complete ownership for a complicated task
• Bachelor’s degree required
• USA work authorization required

Annual Salary: $90,000-$125,000 Compensation is based on skill level and experience.

To apply, please email a cover letter and resume to careers@stoneandstrand.com

STONE AND STRAND is looking for an outstanding CX Associate to assist in managing all touchpoints with our customers from emails to phone calls, including but not limited to the handling of repairs, returns, and exchanges. We’re a fast-moving company obsessed with delivering the best possible customer experience, and this role is absolutely central to our success, The role offers significant career development opportunities within a rapidly expanding company, and we are looking for someone who can grow to be a future leader within the broader organization. The ideal candidate will be extremely motivated, super organized, a people person, and have an exceptional level of attention to detail.

Responsibilities and Duties

• Serve as the key customer advocate within the company, ensuring customer happiness
• Ensure all emails are responded to in a timely manner
• Answer incoming customer calls
• Oversee processing of repairs, returns, and exchanges
• See and utilize customer feedback on all aspects of their experience
• Participate in quarterly stock counts of our inventory

Qualifications and Skills

• Energetic and highly motivated, able to work at a very fast pace
• Process-oriented with an exceptional level of attention to detail
• Highly organized with excellent time management skills
• People Person, fun to be around in the office
• Resourceful with the ability to take on projects that haven’t been done before
• Accountable by nature and able to take complete ownership for a complicated task

Hourly Rate: $15 - $22 / Hr

To apply, please email a cover letter and resume to careers@stoneandstrand.com

STONE AND STRAND is looking for an outstanding part-time Ecommerce Associate to oversee the fulfillment and shipment of our goods, and to process with repairs and returns – in order to keep our customers happy! In this role, you will be responsible for processing repairs and returns, and ensuring that these get done in a timely manner. You will also be responsible for helping with the daily shipment of our orders to customers. We’re a fast-moving company obsessed with delivering the best possible customer experience, and this role is absolutely central to our success. The ideal candidate will be highly accountable, reliable, organized, have a positive attitude and be action-oriented.

Responsibilities and Duties

• Package and ship ecommerce and wholesale orders on a daily basis
• Receive returns and exchanges, and process replacements for the customer where relevant Inspect returned merchandise, checking for quality and condition of the product
• Ensure that returns are logged accurately and promptly
• Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback, and instructions to ensure accurate processing
• Receive repairs, manage jewelry repairs with our vendors, and send out fixed items to our customers
• Participate in quarterly stock counts of our inventory

Qualifications and Skills

• Energetic and highly motivated, able to work at a very fast pace
• Process-oriented with an exceptional level of attention to detail
• Highly organized with excellent time management skills
• Basic computer skills
• Resourceful with the ability to take on projects that haven’t been done before
• Accountable by nature and able to take complete ownership for a complicated task

Hourly Rate: $15 - $24 / Hr

To apply, please email a cover letter and resume to careers@stoneandstrand.com