Repairs within 100 days of an items receipt

All shipping and handling fees are waived when a repair is requested within the first 100 days.

Repairs under our 5-Year warranty

We'll cover the cost of general repairs within five years of your purchase. A shipping and handling fee of $35 applies (U.S. only). To initiate a repair, use the link provided and select reason code "My item broke" to receive a prepaid shipping label.

INITIATE A REPAIR

Please note, we don't accept any returns that are shipped back without a label we've provided.

We do not offer repairs on the same item more than once. If the issue reoccurs and is determined not to be the result of customer misuse or damage, we will issue a full refund.

We also accept repairs at our physical store location but please note the shipping and handling fee still applies.

General repairs covered:

• Replacement of pavé stones less than 1.5 mm
• Prong tightening
• Minor soldering (excludes pieces broken at multiple locations)
• Broken clasps and solid chains (cannot repair hollow chains)

For any other type of repair, just reach out to our CX team at care@stoneandstrand.com, and we'll provide a quote.

Additional details:

Within the first 100 days, shipping and handling is covered.

After 100 days, there is a $35 flat fee for shipping and handling both ways within the U.S. If your piece cannot be repaired, we'll offer a replacement. If it's out of stock, you'll receive a gift card for the original purchase value (please note the $35 flat fee will not be refunded).

Not covered under this warranty:

• Stones larger than 1.5 mm (additional cost)
• General wear and tear (scratches, dents, bent metal)
• Tarnishing/discoloration due to water, chemicals, sweat
• Theft, loss, or stolen items
• Items shipped outside the U.S.
• Purchases from third-party retailers such as but not limited to Net-a-Porter, MyTheresa, Neiman Marcus, 260 Sample Sale, The RealReal, eBay
• Repairs if part of the item is missing (e.g., part of the chain)
• The warranty is void if the item has been serviced or altered by another jeweler.

Repairs If You Purchased Our Extended 10-Year Warranty

Our 10-year extended warranty is available for $98 if purchased within 100 days of your original order.

Included services:

• Free shipping and handling for any repair within the U.S. only
• General repairs: broken clasps, chains, minor soldering
• One complimentary resizing (excludes eternity bands)
• One complimentary rhodium re-plating
• Polishing and cleaning
• Prong tightening
• Tarnishing

Not covered under this warranty:

• Theft, loss, or stolen items
• Missing/lost stones larger than 1.5 mm
• Discoloration or damage to any gemstones due to chemical, sunlight or water exposure
• Orders shipped outside the U.S.
• Items purchased from third-party retailers such as but not limited to Net-a-Porter, MyTheresa, Neiman Marcus, 260 Sample Sale, The RealReal, eBay
• Items altered or serviced by another jeweler
• Repairs if part of the item is missing (e.g., part of the chain)
  

Eligibility:
The piece must have been purchased directly from STONE AND STRAND through our website or physical boutique. Alterations or repairs made by another jeweler will void this warranty.

Manufacturing Defects

If you believe your item has a manufacturing defect, return it to us for inspection. If confirmed defective, we'll offer a complimentary repair or replacement and refund any shipping or handling fees.

Repairs After Your Warranty Has Expired

If your piece breaks after the warranty period, we may still be able to repair it for an additional cost. Please contact our CX team at care@stoneandstrand.com for a quote.

If your item cannot be repaired and is no longer covered under our warranty, we are unfortunately unable to offer further assistance.

Extended 10-Year Warranty

For extended peace of mind, we offer a 10-year extended warranty. This coverage is available for purchase within 100 days of your original order and includes more comprehensive care and maintenance.

General repairs under the extended warranty are free of charge and include:

• Free shipping and handling for any repair within the U.S.
• General repairs: broken clasps, chains, and minor soldering
• Resetting of stones
• One complimentary resizing (for eligible styles; eternity bands are excluded)
• One complimentary rhodium re-plating
• Polishing and cleaning
• Prong tightening
• Tarnishing

This extended warranty does not cover:

• Theft, loss, or stolen items
• Missing or lost stones larger than 1.5 mm at the widest point
• Tarnishing or discoloration from water, chemicals, or sweat
• Orders shipped outside the U.S.
• Repairs on items purchased from third-party retailers such as Net-a-Porter, MyTheresa, Neiman Marcus, etc.
• Repairs if part of the item is missing (e.g., part of the chain)
• Any item that has been altered, repaired, or serviced by another jeweler (warranty will be voided)

We advise against using online ring sizing charts. We find they vary significantly and provide unreliable measurements.

If you don’t know your ring size, we have a ring sizing kit available for purchase here. We’re also happy to size you in our showroom if you’re in the neighborhood.

Another great option is to visit a local jeweler. They’ll be able to measure your fingers in a snap.

If your purchase is within our 100 day return window, we recommend that you return your ring to us and repurchase in your correct size. The intricate design of some of our rings means that resizing is not possible without compromising or damaging the design.

If your 100 days have already passed, we’re happy to help as much as we can! Email us at care@stoneandstrand.com to discuss your options. If we determine we can resize your ring without compromising the design, we are happy to offer complimentary resizing as part of our service to you. There is a $25 charge to cover shipping and handling both ways.

We’re all about that personalized touch! We offer a customized engraving service, worked on right here in New York City. If the product you are interested in allows for engraving, there will be a dropdown option called Engraving on that product page. Select this and then type in what you would like engraved in the Personalize It text box.

If there is no dropdown, we are unfortunately not able to offer the piece with engraving.

Please note that all engraved pieces are Final Sale.

It happens to the best of us. We sell many of our earrings as singles, so you can easily replenish your pair. If the earring you lost is sold as a pair, reach out to us and we’ll do our best to help you!

We have partnerships with certified gemologists and are happy to arrange complimentary consultations. We also work with a board of industry experts for independent third party services such as appraisals.