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Assistance

We've answered your most common questions below.

If your question isn't here, please email atyourservice@stoneandstrand.com and we'll reply within 48 hours.

FAQ

Yes we are still able to ship, but please allow an additional 7 - 10 business days due to carrier delays. Above all health and safety is our first priority, and we are taking all necessary precautions to ensure the safety of our staff and the hygiene of your parcel.

Please enter your address into our order check out to determine if you are charged sales tax in your state.

Click here to view your order history.

Click here to view your order history.

In your order history, pieces you order will be annotated as “unfulfilled” or “fulfilled” depending on its fulfillment status. For more information about shipping times, or status on custom orders, please contact atyourservice@stoneandstrand.com.

You’ll see an option for entering your promo code on the checkout page in the text box that says ”Gift card or discount code”.

Your promo code may not be working due to one of the following reasons:

1) The product you wish to purchase is excluded from the current promotion. Click here to view exclusions.

2) Your promo code has expired.

You may only use one promo code per order. If you have two valid STONE AND STRAND promo codes, please choose the one you want to use more.

No.  Our retail store does not currently accept online returns, exchanges, or repairs. 

Orders can be cancelled within 24 hours of being placed. After this point we are unable to cancel any orders.

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We unfortunately cannot make any exceptions for sizing or fit issues. If you have any questions or concerns prior to making your purchase, please reach out to atyourservice@stoneandstrand.com before placing your order.

Oh no! Contact us right away at atyourservice@stoneandstrand.com and we’ll be happy to help.

We are happy to match the new price within 7 days of the order date. Contact us at atyourservice@stoneandstrand.com.

 

We do! For an additional 5 USD, we will gift wrap your item and include a handwritten note with your custom gift message. Please check the gift wrap check box in the cart and enter your gift message in the text box below.

Sorry, unfortunately at this time we are no longer able to offer special custom orders for items that are not listed on our website. 

  • Please read the product page description to see if GIA certification and/or other types of certification is offered for the specific piece. If it is not listed, we are unable provide the desired certification either before or after sale of the piece.

  • No, our jewelry is not hypoallergenic. If you have an allergy concern, please email us at atyourservice@stoneandstrand.com, and we'll do our best to help!

  • Yes, all of our store credit codes expire five years from their issue date.

    If you have any issues accessing your store credit please contact us at atyourservice@stoneandstrand.com and we’ll be happy to help.

  • We do! For an additional 5 USD, we will gift wrap your item and include a handwritten note with your custom gift message. Please check the gift wrap check box in the cart and enter your gift message in the text box below.

  • Sorry, unfortunately at this time we are no longer able to offer special custom orders for items that are not listed on our website.

  • Enter your promo code on the checkout page in the text box that asks "Have a promotion code?"

  • Your promo code may not be working due to one of the following reasons:

    1) The product you wish to purchase is excluded from the current promotion. Click here to view exclusions.

    2) Your promo code has expired.

  • You may only use one promo code per order. If you have two valid STONE AND STRAND promo codes, please select the one you prefer to use.

  • We are happy to match the new price within 7 days of the order date, as long as we still have the product (gold color and size, if applicable) in stock. Contact us at atyourservice@stoneandstrand.com.

  • All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We know that buying Final Sale items can be tricky, so if you have any questions about sizing or fit, please reach out to atyourservice@stoneandstrand.com before placing your order.

    Products included in our Black Friday Flash Sale are all final sale and cannot be returned for a refund or exchange.

  • All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We unfortunately cannot make any exceptions for sizing or fit issues. If you have any questions or concerns prior to making your purchase, please reach out to atyourservice@stoneandstrand.com before placing your order.

  • Oh no! Contact us right away at atyourservice@stoneandstrand.com and we’ll be happy to help.

  • We truly appreciate the time you took to post your review, and are so sorry your review was not selected to be posted. We do not post all product reviews and reserve the right to screen and select reviews that we think will help to our customers make the right decision.

    Please note, we will never post reviews that contain rude language, or that gives away personal staff information.

    Feel free to reach out to us at atyourservice@stoneandstrand.com if you would like to discuss it further.