My Cart

X

Get 10% off with code SPARKLE. Look for the rainbow tag for products included in the promotion.

×

FAQ

Assistance

We've tried to answer the most common questions below. If your question isn't here, just email atyourservice@stoneandstrand.com and we'll reply within 24 hours.

FAQs

We accept American Express, Visa, Mastercard & Discover. Online credit card payments are securely processed by Stripe. Alternatively, if you’d like to make your payment via Paypal or bank transfer, no problem - please contact us directly to do so.

Sales tax applies to orders shipping to New York state.

International orders are subject to customs and import duties. You will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Click here to view your order history.

Click here to view your order history.

In your order history, pieces you order will be annotated as “unfulfilled” or “fulfilled” depending on its fulfillment status. For more information about shipping times, or status on custom orders, please contact atyourservice@stoneandstrand.com or call us at 1 855 775 3935.

You’ll see an option for entering your promo code on the checkout page in the text box that says ”Gift card or discount code”.

Your promo code may not be working due to one of the following reasons:

1) The product you wish to purchase is excluded from the current promotion. Click here to view exclusions.

2) Your promo code has expired.

You may only use one promo code per order. If you have two valid Stone & Strand promo codes, please choose the one you want to use more.

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We know that buying Final Sale items can be tricky, so if you have any questions about sizing or fit, please reach out to atyourservice@stoneandstrand.com before placing your order.

All items marked final sale cannot be returned for a refund, or exchanged for a different size, color, or style. We unfortunately cannot make any exceptions for sizing or fit issues. If you have any questions or concerns prior to making your purchase, please reach out to atyourservice@stoneandstrand.com before placing your order.

Oh no! Contact us right away at atyourservice@stoneandstrand.com and we’ll be happy to help.

We are happy to match the new price within 1 week of the order date. Contact us at atyourservice@stoneandstrand.com.

We do! For an additional 5 USD, we will gift wrap your item and include a handwritten note with your custom gift message. Please check the gift wrap check box in the cart and enter your gift message in the text box below.

Please reach out to us at atyourservice@stoneandstrand.com if you’d like to customize your order. For custom ring sizes and custom chain lengths, there may be an additional charge.

Please note that there may be a longer production time and all customized pieces are final sale.