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Assistance

We've answered your most common questions below.

If your question isn't here, please email atyourservice@stoneandstrand.com and we'll reply within 48 hours.

Returns & Exchanges

Our Policy (U.S. Customers Only)

From the date your order arrives at your door, we give you 100 days to fall in love. If you decide your purchase is not right for you, initiate your return from the Order History section of your customer account or by using the link below. To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging.  There is a $9.50 USD handling charge for return shipping that will be deducted from your refund. 

*Please note that we are not currently allowing any returns or exchanges to be dropped off in person at our showroom.*

INITIATE A RETURN

Exclusions

Returns are accepted for the majority of our products with the exception of the following:

  • Final Sale items: Any piece listed as final sale within the Additional Product Information section on the product page.
  • Sale items: Any item purchased at a discount of 50% or greater will be considered final sale
  • Personalized jewelry: All initial jewelry, jewelry containing numbers, monogrammed and engraved items.
  • All Piercing Earrings purchased online as well as in store.

Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase.  Please also note that if an item has been worn or its security tag removed, it is no longer eligible for return.

Refunds take approximately one to two weeks to process, and depending on your credit card, it can take 5 - 10 business days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.

We’re really proud of our extended return period, and to ensure we can continue offering this to our customers, we do monitor returns made by customers. Continued returns will be flagged and future orders potentially refused at our discretion. 

International Customers

At this time, as we are unable to ship internationally, all orders purchased by customers who live overseas are considered final sale. We’re so sorry we can’t accept returns from our international customers. We’re a fledgling start-up, but as we grow, we’ll do our best to make this happen.

Gift Returns

If you received a Stone & Strand item as a gift and wish to return, reach out to us at atyourservice@stoneandstrand.com to initiate the return process! We will e-mail you a prepaid label (a return shipping fee of $9.50 applies). Once we receive your item, we'll email you your refund in the form of store credit for the full purchase price, less the return shipping fee.

To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging.