We've answered your most common questions below.
If your question isn't here, please email atyourservice@stoneandstrand.com and we'll reply within 48 hours.
From the date your order arrives at your door, we give you 100 days to fall in love. If you decide your purchase is not right for you, initiate your return from the Order History section of your customer account or by using the link below. To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging. There is a $12.50 return fee deducted from returns to original payment method, and a reduced $5 return fee if you opt for STONE AND STRAND shopping credit.
We will not accept any returns that are shipped back without a label we've provided, or haven't been initiated in our Returns Center.
Returns are accepted for the majority of our products with the exception of the following:
Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase.
Refunds take approximately one to two weeks to process, and depending on your credit card, it can take 5 - 10 business days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.
Our SoHo, NYC store does not accept online returns, exchanges or repairs at this time.
We’re really proud of our extended return period, and to ensure we can continue offering this to our customers, we do monitor returns made by customers. Continued returns will be flagged and future orders potentially refused at our discretion.
At this time, as we are unable to ship internationally, all orders purchased by customers who live overseas are considered final sale. We’re so sorry we can’t accept returns from our international customers. We’re a fledgling start-up, but as we grow, we’ll do our best to make this happen.