Returns & Exchanges
We've tried to answer the most common questions below. If your question isn't here, just email firstname.lastname@example.org and we'll reply within 24 hours.
Returns and Exchanges
Our Policy (U.S. Customers Only)
From the date your piece arrives at your door, we give you 100 days to fall in love. If you decide your piece is not right for you, reach out to us to initiate your return! To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging.
There is a $9.50 USD handling charge for return shipping that will be deducted from your refund. Enter your information at this link here, or alternatively email us at email@example.com to initiate your return and we will send you a shipping label. We also accept returns in our office, but please note that the $9.50 handling charge still applies to these items. Call or send us an email to schedule a time to drop by.
Returns are accepted for the majority of our products with the exception of the following:
- Final Sale items: Any piece listed as final sale within the Additional Product Information section on the product page.
- Sale items: Any item purchased at a discount of 50% or greater will be considered final sale
- Personalized jewelry: All initial jewelry, jewelry containing numbers, monogrammed and engraved items.
- Custom orders: Any jewelry piece we do not carry on our site
- Specialized orders: If we order a piece in a gold color, custom chain length, or ring size that we do not carry on our site
- All Piercing Earrings used for piercing appointments
Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase!
Refunds take approximately one week to process, and depending on your credit card, it can take 5 - 7 days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.
We’re really proud of our extended return period, and to ensure we can continue offering this to our customers, we do monitor returns made by customers. Continued returns will be flagged and future orders potentially refused at our discretion
At this time, as we are unable to ship internationally, all orders purchased by customers who live overseas are considered final sale. We’re so sorry we can’t accept returns from our international customers. We’re a fledgling start-up, but as we grow, we’ll do our best to make this happen.
If you want to swap your piece out for something else, please contact us firstname.lastname@example.org to initiate the exchange. Where possible we will help to facilitate this, but please note that all exchanges are subject to a $9.50 return shipping fee.
If you received a Stone & Strand item as a gift and wish to return, reach out to us at email@example.com to initiate the return process! We will e-mail you a prepaid label (a return shipping fee of $9.50 applies). Once we receive your item, we'll email you your refund in the form of store credit for the full purchase price, less the return shipping fee.
To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging.