We've answered your most common questions below.
If your question isn't here, please email atyourservice@stoneandstrand.com and we'll reply within 48 hours.
Our store is located in SOHO, New York at 21B Crosby Street, NY, NY 10013.
Wednesday-Saturday: 11am - 6pm
Sunday: 12pm - 6pm
Yes! Walk-in guests are always welcome and we'd love to have you visit!
We offer complimentary one-on-one appointments in person or virtually for styling advice or gifting ideas. Appointments need to be made here at least 48 hours before visiting in order to ensure that we have the specific pieces that you would like to see!
Absolutely! Once you provide us with the email address attached to your store credit, we will be able to apply the store credit to your purchase.
Yes we do! Just ask us for our complimentary gift packaging that includes a ribbon, gift bag and gift note.
If you are not satisfied with your store purchase, you have 100 days from your date of purchase to return or exchange in-store only. The piece must be unworn, with the security tag still attached to the piece.
No. Items purchased online can only be returned, replaced, or repaired online only.
View our online return policy here.
Yes. If you're not sure what to get someone special, we offer gift cards for purchase in-store so they can pick out something you know they'll love.
Our store is located in SOHO, New York at 21B Crosby Street, NY, NY 10013.
We are open the following days and times -
Wednesday-Saturday: 11am - 6pm
Sunday: 12pm - 6pm
Yes! Walk-in guests are always welcome and we'd love to have you visit!
We offer complimentary one-on-one appointments in person or virtually for styling advice or gifting ideas. Appointments need to be made here at least 48 hours before visiting in order to ensure that we have the specific pieces that you would like to see!
Absolutely! Once you provide us with the email address attached to your store credit, we will be able to apply the store credit to your purchase.
Yes we do! Just ask us for our complimentary gift packaging that includes a ribbon, gift bag and gift note.
If you are not satisfied with your store purchase, you have 100 days from your date of purchase to return/exchange in-store or online. The online return/exchange option is valid only for U.S domestic customers. International customers who purchased in-store may only return/exchange in-store within the 100-day window.
In-store returns/exchanges are complimentary. The piece must be unworn, with the security tag still attached to the piece.
No. Items purchased online can only be returned, replaced, or repaired online only.
View our online return policy here.
Yes. If you're not sure what to get someone special, we offer gift cards for purchase in-store so they can pick out something you know they'll love.
Want to host a private event in our store? Let us know! Send us an email us at atyourservice@stoneandstrand.com.