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Privacy Notice

STONE AND STRAND services, including (without limitation) our website, products, and other interactive properties through which the services are delivered (collectively, the “Service”) are owned, operated and distributed by STONE AND STRAND LLC (referred to in this Privacy Notice as “STONE AND STRAND” or “we” and through similar words such as “us,” “our,” etc.). This Privacy Notice outlines the personal information that STONE AND STRAND may collect, how STONE AND STRAND uses and safeguards that information, and with whom we may share it.

THIS SERVICE IS OFFERED FROM THE UNITED STATES (“US”), IN PARTICULAR, IT IS NOT INTEDED FOR USE IN THE EUROPEAN UNION (“EU”). For individuals located outside of the US, please note that STONE AND STRAND is a US based company. If you use the Service, all information, including personal information, will be transferred to STONE AND STRAND in the US and used as described in this Privacy Notice.


STONE AND STRAND encourages our customers, visitors, business associates, and other interested parties to read this Privacy Notice, which applies to all users. By using our Service or submitting personal information to STONE AND STRAND by any other means, you acknowledge that you understand and agree to be bound by this Privacy Notice, and agree that STONE AND STRAND may collect, process, transfer, use, and disclose your personal information as described in this Privacy Notice. If you do not wish for STONE AND STRAND to process your personal information as described herein, you should not provide us your personal information.


Further, by accessing any part of the Service, you are agreeing to our TERMS AND CONDITIONS (the “Terms and Conditions”). IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY NOTICE OR OUR TERMS AND CONDITIONS, PLEASE DO NOT USE ANY OF THE SERVICES.

What Personal Information Do We Collect About You?

Personal information (also commonly known as personally identifiable information (PII) or personal data) is information that can be used to identify you, or any other individual to whom the information may relate.  The personal information that we collect directly from those registering for the Service, includes the following categories:

  • Name and contact information (e.g. address; phone number; email);
  • Billing Information (e.g. credit card, bank account, billing contact information);
  • Order Information (e.g. current order/purchase information, purchase history, shipping details);
  • Geographic or location information;
  • Information contained in posts you may provide in the reviews section of particular products and other public forums or interactive features of the Service;
  • Other information that may be exchanged in the course of engaging with the Service. You will be aware of any subsequently collected information because it will come directly from you.


In addition to the above, if you engage with STONE AND STRAND for in-person piercing services, we may collect the following information:

  • Limited information about allergies or other medical conditions potentially impacting the piercing procedure;
  • Photographs of Services (only after obtaining your consent);
  • Emergency contact name and phone number;
  • Data of birth (for confirmation of legal age for procedure)
  • Copy of photo ID.

Collection of User Generated Content

We may invite you to post content on the Service, including your comments and reviews, which may become public (“User Generated Content”). If you post User Generated Content, all of the information that you post will be available to authorized personnel of STONE AND STRAND. You expressly acknowledge and agree that we may access in real-time, share, record, and store archives of any User Generated Content on our servers to make use of them in connection with the Service. If you submit a review, recommendation, endorsement, or other User Generated Content through the Service, or through other websites including Facebook, Instagram, Google, Yelp, and other similar channels, we may share that review, recommendation, endorsement or content publicly on the Service.

What Are The Sources Of Personal Information Collected By STONE AND STRAND?

When providing personal information to STONE AND STRAND as described in this Privacy Notice, that personal information is collected directly from you, and you will know the precise personal information being collected by us. STONE AND STRAND does not collect personal information from any other sources, except where it may automatically be collected as described in the section titled “Cookies, Device Data, and How it is Used,” the degree to which the information in that section may be considered personal information.

How Does STONE AND STRAND Use Personal Information?

Subject to the terms of this Privacy Notice, STONE AND STRAND uses the above described categories of personal information in several ways. Unless otherwise stated specifically, the above information may be used for any of the following purposes:

  • to fulfill orders and administer the Service to you;
  • to respond to your requests;
  • to distribute communications relevant to your use of the Service, such as system updates, information about your orders, or information about your use of the Service;
  • as may be necessary to support the operation of the Service, such as for billing, account maintenance, and record-keeping purposes;
  • to send to you STONE AND STRAND solicitations, product announcements, and the like that we feel may be of interest to you (you may “opt out” of receiving these marketing materials via unsubscribe links in those emails;)
  • in other manners after subsequent notice is provided to you and/or your consent is obtained, if necessary.


STONE AND STRAND does not sell, re-sell, or distribute for re-sale your personal information.

How Do We Share Your Personal Information With Third Parties?

We may provide any of the described categories of personal information to STONE AND STRAND employees, consultants, affiliates or other businesses or persons for the purpose of processing such information on our behalf in order to provide the Service to you, including, but not limited to, credit card processing through a third-party compliant with the Payment Card Industry Standards. In such circumstances, we require that these parties agree to protect the confidentiality of such information consistent with the terms of this Privacy Notice.


We will not share your personal information with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you have the ability to opt-in or opt-out.


In addition, we may release personal information: (i) to the extent we have a good-faith belief that such action is necessary to comply with any applicable law; (ii) to enforce any provision of the Terms and Conditions, protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required to maintain the security and integrity of the Service, or to protect any user’s security or the security of other persons, consistent with applicable laws (iv) to respond to a court order, subpoena, search warrant, or other legal process, to the extent permitted and as restricted by law; or (v) in the event that we go through a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all or a portion of our assets.

Choices Regarding Your Personal Information

Personal information relating to you and your order history are available to you through the website login if you provide the correct password that you created for your account. After providing your password, you can edit or delete your information at any time through the account page. In addition, if you do not wish to receive marketing materials from us and/or if you do not want us to share your personal information with other entities as stated in this Privacy Notice, please provide us with your exact name and address and advise us that you wish to opt-out of information sharing or receiving information from us or both as the case may be. In addition, every marketing email sent by STONE AND STRAND offers a link to unsubscribe from future communication.

Retention of Data

STONE AND STRAND will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


STONE AND STRAND will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer periods.

Cookies, Device Data, and How it is Used

When you use our Service, we may record unique identifiers associated with your device (such as the device ID and IP address), your activity within the Service, and your network location. STONE AND STRAND uses aggregated information (such as anonymous user usage information, cookies, IP addresses, browser type, clickstream information, etc.) to improve the quality and design of the Service and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends. Specifically, we may automatically collect the following information about your use of Service through cookies, web beacons, and other technologies:

  • domain name
  • browser type and operating system
  • web pages you view
  • links you click
  • IP address
  • the length of time you visit the Service
  • the referring URL or the webpage that led you to the Service


We may also collect information regarding application-level events, such as crashes, and associate that temporarily with your account to provide customer service. In some circumstances, we may combine this information with personal information collected from you (and third-party service providers may do so on behalf of us).


In addition, we may use "cookies," clear gifs, and log file information that help us determine the type of content and pages to which you link, the length of time you spend at any particular area of the Service, and the portion of the Service you choose to use. A cookie is a small text file that is sent by a website to your computer or mobile device where it is stored by your web browser. A cookie contains limited information, usually a unique identifier and the name of the site. Your browser has options to accept, reject or provide you with notice when a cookie is sent. Our cookies can only be read by STONE AND STRAND or third parties that we have authorized for a particular purpose on our behalf; they do not execute any code or virus; and they do not contain any personal information. Cookies allow STONE AND STRAND to serve you better and more efficiently, and to personalize your experience with the Service. We may use cookies for many purposes, including (without limitation) to save your password so you don’t have to re-enter it each time you visit the Service, to allow personalization of your STONE AND STRAND pages, to record basic information (such as billing or shipping address) to make your experience more convenient, and to deliver content (which may include third party advertisements) specific to your interests.


We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on the Service. We may permit these service providers to use cookies and other technologies to perform these services for STONE AND STRAND. We do not share any personal information about our customers with these third-party service providers, and these service providers do not collect such information on our behalf. Our third-party service providers are required to comply fully with this Privacy Notice.

International Data Transfer

For individuals located outside the US, in particular in Switzerland, the United Kingdom, the European Economic Area (EEA), Canada, and other jurisdictions with specific privacy requirements, please note that STONE AND STRAND is a US based company. STONE AND STRAND does not market to, solicit customers from, or ship products outside the US, therefore, users of the Service should not expect to avail themselves of the rights provided under the EU’s General Data Protection Regulation (“GDPR”) or similar international laws. If you use the Service, all information, including personal information, will be transferred to STONE AND STRAND in the US. By using the Service, you unambiguously consent to the transfer of your personal information and other information to the US and elsewhere for the purposes and uses described in this Privacy Notice. Further, you acknowledge that STONE AND STRAND is not subject to the GDPR or similar international privacy laws, and, therefore, you will be unable to assert the privacy rights provided in those laws.

California Privacy Rights

If you are a California resident, California law may provide you with certain rights with regard to your personal information. While STONE AND STRAND is not currently subject to the California Consumer Privacy Act (“CCPA”), STONE AND STRAND is committed to supporting individual’s rights with regard to their personal information as well as fulfilling STONE AND STRAND’s commitment to any California based partners or businesses.


Throughout this Privacy Notice you will find information required by CCPA regarding the categories of personal information collected from you; the purposes for which we use personal information, and the categories of third parties your data may be shared with. This information is current as of the date of the Privacy Notice and is applicable in the 12 months preceding the effective date of the Privacy Notice.


As a California resident, the CCPA provides you the ability to make inquiries regarding to your personal information. Specifically, the degree to which the information is not already provided in this Privacy Notice, you have the right to request disclosure about the collection and use of your personal information over the past 12 months, including:

  • The categories of personal information collected about you.
  • The categories of sources for the personal information collected about you.
  • The business or commercial purpose for collecting your personal information.
  • The categories of third parties with whom your personal information was shared.
  • The specific pieces of personal information collected about you.
  • If your personal information was disclosed for a business purpose, the personal information categories disclosed and the categories of third parties to which the information was disclosed.
  • If your personal information was sold in the past 12 months, the personal information categories sold and the categories of third parties to which the information was sold.


Please note that you may only make the above requests twice in a 12-month period. You also have the right to request that any of your personal information collected and retained be deleted, subject to certain exceptions. Finally, you have the right to not receive discriminatory treatment by STONE AND STRAND or any business for exercising any of the rights provided under CCPA.


You may submit a request regarding your rights under CCPA by submitting a request through us at one of the following: admin@stoneandstrand.com or 1-855-775-3935.


If we receive a CCPA request from you, we will first make a determination regarding the applicability of the law, and we will then take steps to verify your identity prior to responding. The steps to verify your identity may vary based on our relationship with you, but, at a minimum, it will take the form of confirming and matching the information submitted in the request with information already held by STONE AND STRAND and/or contacting you through previously used channels to confirm that you submitted the request (i.e. confirming identity through contact information that we have on file, not the contact information submitted to make the request).


Your rights as stated here can also be exercised by an authorized agent on your behalf. STONE AND STRAND will follow the standards set by the Attorney General of California regarding designation of an authorized agent to exercise rights under CCPA. You may review information available from the Attorney General regarding how an individual can be designated as an authorized agent under CCPA.


In addition to CCPA, California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as described here.

Third-Party Advertisers

We may allow other companies, called third-party ad servers or ad networks, to serve advertisements within the Service. These third-party ad servers or ad networks use technology to send, directly to your device, the advertisements and links that appear on the Service. They automatically receive your device ID and IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content you see. You should consult the respective privacy policies of these third-party ad servers or ad networks for more information on their practices and for instructions on how to opt-out of certain practices. This Privacy Notice does not apply to them, and we cannot control their activities.

Information Storage and Security

We employ industry-standard security measures designed to protect the security of all information submitted through the Service. However, the security of information transmitted through the internet or via a mobile device can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.


Users of the Service are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of the Service. In order to protect you and your information, we may suspend your use of any of the Service, without notice, pending an investigation, if any breach of security is suspected.

External Links

The Service may contain links to other websites maintained by third parties. Please be aware that we exercise no control over linked sites and STONE AND STRAND is not responsible for the privacy practices or the content of such sites. Each linked site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any personal information.


You hereby acknowledge and agree that STONE AND STRAND is not responsible for the privacy practices, data collection policies and procedures, or the content of such third-party sites, and you hereby release STONE AND STRAND from any and all claims arising out of or related to the privacy practices, data collection policies and procedures, and/or the content of such third-party sites.

Children’s Privacy

The Service is not intended for children under the age of 13, and STONE AND STRAND does not knowingly collect the personal information of children under the age of 13.

Changes to this Privacy Notice

STONE AND STRAND reserves the right to modify this Privacy Notice from time to time in order that it accurately reflects the regulatory environment and our data collection principles. When material changes are made to this Privacy Notice, STONE AND STRAND will post the revised Privacy Notice on our website. This Privacy Notice was last modified as of September 2020.

Contact Us

If you have any questions or comments about this Privacy Notice or the Service provided by STONE AND STRAND, please contact us at: admin@stoneandstrand.com.