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Shipping

Shipping

We've tried to answer the most common questions below. If your question isn't here, just email atyourservice@stoneandstrand.com and we'll reply within 24 hours.

faqs

How much does shipping cost in the U.S.?

We offer free ground shipping on all orders. If you’re in a bit of a rush, contact us and we can overnight your piece(s) for a $30 shipping fee.


For our fellow New Yorkers, we can messenger your order to you same-day for a $15 charge (limited to within Manhattan only). Contact us if you’d like to select this option. Alternatively, you can also pick up your order in our showroom! Call us to schedule a time to drop by.


Standard Shipping: Free (3-8 Business Days)

Overnight Shipping: $30 (1 Business Day, contact us to confirm product eligibility)

Same-Day Messenger: $15 (Manhattan only, contact us to confirm product eligibility)

Showroom Pickup: Free (contact us to schedule a time to drop by)


Please note that any additional shipping costs are nonrefundable.


How fast is your shipping?

Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery. If you need your item(s) sooner, contact us and we can overnight your pieces for an extra $30 USD (domestic orders only).


For our fellow New Yorkers, we can messenger your order to you same-day for a $15 charge (limited to within Manhattan only). Contact us if you’d like to select this option. Alternatively, you can also pick up your order in our showroom! Call us to schedule a time to drop by.


Standard Shipping: Free (3-8 Business Days)

Overnight Shipping: $30 (1 Business Day, contact us to confirm product eligibility)

Same-Day Messenger: $15 (Manhattan only, contact us to confirm product eligibility)

Showroom Pickup: Free (contact us to schedule a time to drop by)


Please note that any additional shipping costs are nonrefundable.


How long will it take for my order to ship?

In order to offer a broad selection of jewelry on our website, we do not carry all of our pieces in stock.


Some special pieces are made-to-order. This means that these items are handmade after you place your order which can take anywhere between two to four weeks. Some pieces may also require sourcing of special materials, requiring 4-6 weeks to deliver. Once we have the piece in-house, processing & delivery take 2-5 days.  If there’s a specific date you need your piece by, contact us and we will do our best to ensure you receive your piece in time.


Availability for each piece is noted within the product description page, so be sure to shop accordingly if you need something in a snap. If you need something by a specific date, it never hurts to confirm shipping times with us before purchasing by calling +1 855 755 3935 or emailing atyourservice@stoneandstrand.com.

Do you offer overnight shipping?

Yes! We offer overnight shipping for domestic orders for an additional $30. Please contact us if you would like to select this option. We can then confirm that the product you are purchasing is in stock and available to be shipped out same day. If you place your order before 3PM EST, you will receive your order in 1 Business Day. All orders placed after 3PM EST on Friday will be processed on Monday, for a Tuesday delivery.

Do you offer same-day delivery?

Yes! We offer same-day messenger service in Manhattan for an additional $15. Please contact us if you would like to select this option. We can then confirm that the product you are purchasing is in stock and available to be messengered to you same day. Orders must be placed before 3pm EST, otherwise they will be delivered the following business day. This service is unavailable on the weekends or during any U.S. holidays.

Do you ship internationally?

Yes, we ship to more than 130 countries around the world. And we offer complimentary international shipping for all orders.

If I'm an international customer, will I be charged custom and import taxes?

Custom and import taxes are not included in the purchase price for international orders. You will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Who is liable for the jewelry as it is being shipped?

We fully insure your order all the way to you, which means your shipment is risk-free in transit.


For added security, we require a signature for all orders over $500 USD. If you choose to waive this, note that we are not responsible for any lost items.

I’m having problems with the tracking...

In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating, contact us at atyourservice@stoneandstrand.com.

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