Free shipping & 100-day returns.   15% off with code FORHER.  Some exclusions apply.

FAQ

FAQ

We've tried to answer the most common questions below. If your question isn't here, just email questions@stoneandstrand.com and we'll reply within 24 hours.

faqs

What payment methods do you accept?

We accept American Express, Visa, Mastercard & Discover, as well as Paypal. Online credit card payments are processed by Stripe. If you'd like to pay via check or wire transfer, no problem - please reach out directly to do so.

Will I be charged sales tax?

Sales tax applies only to domestic orders shipping to New York state.


For international orders, please note that custom and import taxes are not included in the purchase price. You will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Can I buy from you if I live outside of the US?

Yes! We ship to more than 130 countries around the world. And we offer complimentary international shipping for all orders.

How do I review my order history?

Click here to view your order history.

If I'm an international customer, will I be charged custom and import taxes?

Custom and import taxes are not included in the purchase price for international orders. You will be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

How do I check the status of my order?

Click here to view your order history. Click on a specific order to view status.

How do I enter a promotional code?

You’ll see an option for entering a promo code on the checkout page, on the right-hand side of your Order Summary (”Add promotion code”). Unless stated as otherwise, promo codes do not apply to Sale items.

Why won't my promo code work?

Your promo code may not be working due to one of the following reasons: 1) The product you wish to purchase is excluded from the current promotion 2) Your promo code has expired.

Can I use multiple promo codes on one order?

No, you may only use one promo code per order.

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