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Care & Repair

Care & Repair

We want to make your life easy. If your question is not answered below, please reach out to us at atyourservice@stoneandstrand.com and we will send a reply within 24 hours.

faqs

What if I need to get a piece repaired?

Repairs are on us! We’re happy to say that we offer complimentary repairs for all products purchased from Stone & Strand. Just ship us your piece, and we’ll take care of the rest.


Within the USA, there is a $25 charge to cover shipping and handling both ways. Email us at atyourservice@stoneandstrand.com to initiate your repair and we’ll send you a shipping label. If you choose to ship your piece yourself, please be sure to insure your shipment and note that we are not responsible for any lost packages (we don’t recommend this!).


If you’re in the neighborhood, you can also drop off your repair free of charge to our showroom. Call or send us an email to schedule a time to drop by.


While we’re happy to take cover the cost of the repair, if your piece has a missing or damaged stone, we do not cover the cost of replacing the stone. Reach out to us and we’ll send you a quote for a replacement stone.


Unfortunately we are not currently able to handle any international repairs.

How can I figure out what ring size to buy?

We advise against using online ring sizing charts. We find they vary significantly and provide unreliable measurements.


If you don’t know your ring size, we have a ring sizing kit available for purchase here. We’re also happy to size you in our showroom if you’re in the neighborhood.


Another great option is to visit a local jeweler. They’ll be able to measure your fingers in a snap.

What if I need to get a piece resized?

If your purchase is within our 100 day return window, we recommend that you return your ring to us and repurchase in your correct size. The intricate design of some of our rings means that resizing is not possible without compromising or damaging the design.


If your 100 days have already passed, we’re happy to help as much as we can! Email us at atyourservice@stoneandstrand.com to discuss your options. If we determine we can resize your ring without compromising the design, we are happy to offer complimentary resizing as part of our service to you. There is a $25 charge to cover shipping and handling both ways.

Can I get a piece engraved?

We’re all about that personalized touch! We offer a customized engraving service, worked on right here in New York City. If the product you are interested in allows for engraving, there will be a dropdown option called Engraving on that product page. Select this and then type in what you would like engraved in the Additional Product Information section on the first checkout page.


If there is no dropdown, please contact us to inquire! If possible, there will be a $20 charge for the engraving.


Please note that all engraved pieces are Final Sale.

I lost an earring. Can I buy a single earring?

We totally sympathize. It happens to the best of us. We sell many of our earrings as singles so you can easily replenish your pair. If the earring you lost is sold as a pair, reach out to us and we’ll do our best to help you!

Do you have a trained gemologist on staff?

We have partnerships with certified gemologists and are happy to arrange complimentary consultations. We also work with a board of industry experts for independent third party services such as appraisals.

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