Our jewelry is warranted to the original owner against defects in materials or workmanship for the lifetime of the product. We will repair any product that is damaged due to a product manufacturing issue as well as any damages caused by normal wear and tear, free of charge for the lifetime of the product. Just ship us your piece, and we’ll take care of the rest.
There is a $25 charge to cover shipping and handling both ways. Email us at firstname.lastname@example.org to initiate your repair and we’ll send you a shipping label. If you choose to ship your piece yourself, please be sure to insure your shipment and note that we are not responsible for any lost packages (we don’t recommend this!).
If you’re in the neighborhood, you can also drop off your repair free of charge to our showroom. Call or send us an email to schedule a time to drop by.
While we’re happy to cover the cost of the repair, if your piece has a missing or damaged stone, we do not cover the cost of replacing the stone. Reach out to us and we’ll send you a quote for a replacement.
Slight irregularities and variations in craftsmanship or natural characteristics, including internal inclusions, visible or otherwise, are unique and individual to each item. These characteristics are what make your piece unique, and should not be considered a defect.
Please note that our warranty applies only to items purchased directly from Stone & Strand, and while it includes damages caused by normal wear and tear, it does exclude any damages caused by negligence. Here are some examples of jewelry issues that would be considered negligence:
- Jewelry is sensitive and you should avoid putting your jewelry in contact with water including swimming pools, hot tubs, and showers as well exposing it to chemicals such as hairspray or perfume. This can cause discoloration on either the metal or stone as well as cause cracks in stones.
- Prongs and precious metals, in general, wear over time and may require restoration work as part of regular maintenance. It is your responsibility to properly take care of your jewelry in order to avoid losing or damaging your stones.
- We do not provide warranties for theft, product loss, or loss of gemstones, diamonds, pearls, or other types of stones or embellishment.